It’s always working for you by giving new users a product walkthrough. Think of in-app video tutorials as your 24/7 sales and support reps. Reduces the workload of your customer support team When they have been educated on how best to use a product, they are far more likely to be satisfied with the onboarding process and continue using it long-term. Users effortlessly relate emotions with videos which makes your onboarding process more impactful and memorable than text-only flows. Remember that new users become loyal because they emotionally buy into what the app is going to do for them.Īn in-app video tutorial provides an irreplaceable sense of human warmth combined with proven, effective learning methods.
In-app video tutorials help you reduce the churn rate by inspiring an emotional connection. You might know that one of the biggest influences on churn rate is an awkward onboarding process. Reduce user churnĬhurn the one word that can make any SaaS team shudder. This saves your users time and promotes greater efficiency in product adoption. By letting them go at their own speed, they’ll be able to focus on the things they think they need to learn more and skip past things that they already know. It also allows users to more easily retain critical information. This self-paced learning can make a huge difference in the SaaS onboarding process and how satisfied customers are throughout their user journey. They can easily pause, rewind, or fast-forward the video depending on how complicated the instructions are. With its accessibility, tutorial videos help users understand more about your product at their own pace. They break down even the most complex ideas into easily digestible chunks, helping users follow instructions in a hassle-free manner.
In-app video tutorials only include crucial information that a new user needs to know about your product, nothing more and nothing less.
#Ivideo tutorial pdf#
There’s nothing more frustrating for a new user who just wants to start getting used to the application than to be bombarded with an email and ten PDF user guide attachments. Users are after quick, painless experiences - and your in-app video tutorials can deliver that. This is especially true when your systems, software, or processes are complex.
That’s exactly why users are 3x more likely to prefer watching a tutorial video over reading a product’s user manual. We process information better when it’s absorbed visually. Though this little tidbit has become common knowledge, it’s worth repeating: most of us are visual learners. Makes the onboarding process more enjoyable Let’s go into more detail on how in-app video tutorials improve your SaaS onboarding experience. In-app video tutorials - onboarding benefitsįrom the brief definition above, you know that in-app video tutorials are effective at demonstrating the value of your product to new users by showing them the ropes until they get the hang of things. It can serve as a virtual tour so new users are able to seamlessly use your product’s key features and get the most value out of it right from the get-go.Īt the most basic level, in-app video tutorials are all about helping new users see the value in your SaaS solution by walking them through the various ways to use it.
#Ivideo tutorial how to#
This generally consists of a screencast animation and step-by-step directions on how to perform certain functions through the user interface or UI. As the name suggests, in-app video tutorials are a type of video created with the goal of educating new users on how to use a SaaS product.
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